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Anirban S.

  • 1 Review
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Experience: Travel

Member since May 2021

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1 Review by Anirban

5/4/21

Terrible customer service. I had a trip in May 2021 that I had to cancel because of rising covid cases and Turkey being on lockdown. I wanted to reschedule my trip to May 2022 but the company wouldn't let me because I booked the ticket in March 2021. I pleaded the agent (Umut) to please be flexible and let me to talk to the manager to see if they can make a exception to the rule because of the covid crisis. He responded that he is the higher person at the call center and there is nothing he could do. The company only cares about money not about the experience with the customer. Umut also mentioned that what "news" I am getting my information from because Turkish airlines site did not mention cancelling of international flights. Umut admitted that there is a domestic flight cancellation and lockdown in the city but did not have the common sense to understand that an international traveler would not come to turkey only to spend his time in lockdown. Other than Umet the other agents are so terrible and do not care about the human side of providing a service. They are so arrogant in their tone, I would rather pay more money for another airline that travel with Turkish Airlines. Absolute, complete trash of a company who does not know how to train their customer service reps.

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