I purchased the compassion plan back in 2015. At that time, there was no expiration for the ESA letter for travel or housing. Now, their policy has changed and you must pay a renewal fee every year for the ESA travel letter. When the policy changes, it should not apply to those who purchased a plan prior to the change. There were other providers offering the same service, I should have gone with another company as thedogtor is not honoring what I paid for.