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Anika P.

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1 Review by Anika

Bravofly

  • Bravofly

“Worst service ever!”
3/26/18

Cancelled my flights and didn't tell me! Then were useless to rebook. Avoid at all costs! Very stressful

  • Comments (0)
  • 120K Views
Helpful  (1)
Thank you
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Sofia B. – Bravofly Rep

Hi Anika P,

Thank you for your valuable review regarding the cancellation of your booking. I'm sorry to hear that you've felt the need to complain about our services.

In our role as an intermediary between the airline and the client, we are subject to all the airline's decisions regarding schedule changes, cancellation and refunds. When an airline carrier cancels a reservation what we normally do is to inform the customer about the amendments and offer an alternative flight option or a refund depending on what the airline offers as a solution.

It is strange to hear that you have not been notified of the cancellation of your flights and I'd like one of our Customer Care Agents to investigate this further.

Could you please reply to our private message with more details and confirming your Bravofly Booking ID.

Thanks,
Bravofly

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