Anh N.

My first time with my daughter in the store just do window shopping. But then we found clearance ailes and ended up buying many different cosmetics. When we paid, the cashier introduced us the membership card and helped us created an account with them. When we left, we decided to come back to buy more products for friends and family members. We then found ultra coupons online. We came back, and they gave us back the money happily. They are very friendly and care for their customers. From time to time they will have promotion of buying ultra products of $19 will receive a bag of cosmetic as a gift. We love shopping at Ulta.we definitely recommend!

Customer service for both sellers and buyers are great. They helped me with selling like listing things on their website patiently. They answered all my questions. The transactions of everything are fast and cleared. As a buyer, costumed service solved many issues I had. They even made a call to follow up with you to make sure you're satisfied. The only things I wish it would have been better is the shipping cost or the fees they charged. Kinda high.

I ordered iPhone on this apps right after my account was created. Within my profile, under the address section, when I input my city, the apps auto correct it into abbreviations and I got cancelled by the seller due to invalid address and got blocked from that seller. I Contacted Mercari, it takes them forever to answer, but didn't solve the problem at all. They indicated that it was my fault inputting the invalid address and tell me to fix it in the setting. I did reinput my correct address many times but the apps kept auto correct and not saving in input. I Contacted again, they ignored and not answer. I then use my brother's address, update the setting, then ordered the phone again, got cancelled again with invalid address, second buy now, got cancelled because seller said accident purchase. But when I ordered the infant dress, it got shipped, now I'm waiting to receive it. Mercari kept sent me reminders of using coupons that they offered which is very annoying because I cannot buy therefor cannot use the coupon; now that it is expired. The dress is under $15 so cannot use coupon either. While I'm trying search other products, my screen keep popping up "BAD REQUEST". I even double check with USPS, my bank and PayPal, all said something is wrong with Mercari. I Contacted Mercari again and still did not hear anything from them. Mercari customer service is the Worst of the worst of the worst. I even think it is scam either the apps or even the seller. Why phone seller could not recognize my address and the dress seller can? Why the phone seller kept cancelled my added and even put in accident purchase. Wat the Heck! I'm so nice to give them a1 star. They should receive a ZERO. Do not recommend this apps!