Angus H.

Appliances Connection has quality appliances and their pricing is pretty good, but those are just about the only positive things to say. Their customer service is abysmal; their policies, terms and conditions are draconian and one-sided (their side, of course), and they really couldn't care less if you are an unhappy customer. In fact, they will go out of their way to antagonize and taunt you if you are victimized by their misrepresentations and outright lies.
My advice would be to avoid this company if at all possible. However, If you insist on doing business with such a shady organization, do NOT believe their alleged "ship" dates, in-stock designations, or availability statements. They are simply fraudulent. Appliances are difficult to obtain at the present time and Appliances Connection knows that, so they lie about their stock in order to get your order (and your money). Then they will keep pushing their ship dates by 3-5 days at a time for weeks or months. Example: we ordered a refrigerator in mid August. Appliances Connection showed the refrigerator as "Available" with a ship date of the first week of September. Then it was the second week, then the third, etc. Eventually, a Customer Service rep admitted that the refrigerator wasn't in stock and would not be available until November 28. When we pointed out that the Appliances Connection website that very day showed a ship date for the refrigerator of October 4, the rep had no answer. This was not an isolated incident. We had similar issues with Appliances Connection with respect to a dishwasher and a washing machine. We ended up canceling all three appliance orders and scrambled to find other appliances for our new house (as an aside, both Abt and Plesser's are straight up about what they have in stock and what they don't… they are both quality businesses that put Appliances Connection to shame… those kinds of retailers should get your business, not the thieves at Appliances Connection).
I really don't know how Appliances Connection gets away with what they are doing. If the NY AG's office cared about consumer fraud half as much as they do about politicizing their office, Appliances Connection would have been shut down a long time ago.

Everything Amazon does right, Walmart.com does wrong. The last three orders I have made have been messed up. Ordered one product and received a similar, but different, product with a value equal to about 50% of the originally ordered item (but was charged the full price of the original order). Another order was lost "between [Walmart's] facility and the shipper". When that happens, good luck. When you try to track the order, all you get is "Your order has been delayed. Try again later." That'll go on for weeks unless you cancel the order, which is, in itself, a chore on Walmart.com. Most of us are used to the quick and efficient ordering and shipping process that Amazon Prime provides (not perfectly, of course, but pretty consistently) so Walmart's inability to process a simple order on a regular basis really stands out. Personally, I only use Walmart.com as a last resort when I cannot find a particular product on another, more reliable, site. It is simply not worth the hassle, even in those rare instances when I may have to pay a little more to avoid having to deal with Walmart.com.