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1 Review by Angry

Zenni Optical

Zenni Optical


TERRIBLE, TERRIBLE, TERRIBLE customer service. I called in because their website was glitching. I have ordered from them using my apple device in the past with no problems. This time, the website keeps freezing when I try to check out. I called the phone number to request help and was told that their website isn't compatible with Apple devices... which is all I have and have ever had... even last time I ordered from them with no problems. When I explained that, I was pretty much just told too bad, figure it out! When I said "I guess I have to order from someone else now?" HE HUNG UP ON ME!!! This is extremely frustrating knowing that I just WASTED MY TIME going through and picking glasses, adding my prescription and everything to get hung up on with absolutely no solution. I'm going back to since they've always been extremely helpful with great quality. BUYER BEWARE.... IF YOU HAVE ANY PROBLEMS, THEY WILL JUST HANG UP ON YOU AND WASTE YOUR TIME!!!

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