I started off my chat being very angry about being charged for my free trial of ZipRecruiter. Rebecca helped me to understand that it is free for four days. I wanted to cancel because I hadn't gotten any good hits. She gave me a few recommendations for my posting including how I have 2 more postings that I could use to expand my reach for my position. She walked me through how to do this online. She also showed me where I could search the resume database. Just a little extra attention to my needs and now I am going to keep my postings active and see what I get. :) Thanks Rebecca!