angiek1

angie k.

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182

1 Review by angie

3/9/14

When selling things such as formal dresses, it should be common sense that that item is time-sensitive, and if you don't get that item in time for the event, it is then useless. I ordered a dress from winterbridaldress.com one month before an event. Sent message with original order stating that I needed to know if i could get the dress by specified date which was one day before formal event (according to their very own timetable, i should have gotten the dress in 3 weeks at the LATEST, but i wanted to be absolutely sure), and that if that wasnt possible, i needed to cancel order. I was assured it would be here on time. As the date got closer, i would email them for an update, every time, being assured it would be here on time. The date got closer, and i got worried, emailed again, and was told it would be shipped 2 days before the event. I told them that was not enough time. Was STILL assured it would be here in time. The day came and no dress. Was told i couldn't cancel order because it had already shipped. Had to go out at the last minute and buy another dress, locally. 3 days later i get tracking notification. They shipped it ON the day that they promised it would be here. After telling me it had already shipped. And apparently it was coming all the way from china.
I refused shipment, and was able to get my money back by reporting this to my credit card company. I am now getting emails from winterbridaldress, harassing me, saying that they know i accepted the dress, and also got a refund. The tracking information clearly shows that i refused the dress. Most unprofessional "business" i have ever dealt with.
Oh, and i should also add, that once i told them i needed my money back since they failed to get the dress to me in time (as per their return policy) their website suddenly went "down for maintenance". When it came back up, the return policy had changed. (wow). So, just keep in mind. Do not buy from winterbridaldress.com or in case they change their website name, the person who emailed me from there was emailing from username: coco lisa.

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