Angie H.

Very impressed. This isn't just about the perfume either. I ordered my favorite scent that was discontinued about 10 years ago. Scentmatchers sent me the bottle they made and it really did not match my favorite. I let them know and the following is the main reason for the five rating. They exceeded my expectations by giving me a few options. Refund, try to match scent again or pick a totally new scent to have made. They also stated I do not need to send back the other bottle, which I should mention does smell good, it just didn't match my choice scent., So my daughter now has some new perfume. Haha I chose the retry and today I received my second bottle and it is a perfect match of my favorite. Takes me way back and almost brought tears to my eyes as this particular scent was first purchased for me by my father only a week before he passed away. This scent holds a deep rooted special place in my heart because of that and I thought the ability to have it was gone for good. This company did a great job matching my scent and provided the best customer service I've had in a long time. Definitely recommend and I definitely will be a return customer.