Well, just like everyone else. I was surprised when I got charged for being a VIP. They actually charged before they were suppose to, thats how i even noticed it. So i looked for reviews online about it. I was scared at first to cancel cause people said that their experiences with cancelling their VIP accounts were difficult. Even so, i went ahead and called them trying to cancel my membership. They ask a bunch of questions as to why you want to cancel your membership and they say different promotions to make you change you mind. So if you really want to cancel your membership, you have to stay firm and get your point across. Other than that, they did infact cancel my membership and I didn't have to deal with them again.
In addition, I did order some khaki colored riding boots for my mom, for christmas. The quality isn't one to really brag about, but I mean you get what you paid for.
Honestly, if they did not charge me for being a VIP i would've kept coming back to the online site and bought more things. Just watch out and make sure you read the terms and conditions :)