Ordered 2 on Oct. 11,2016 for "Santa." Did not open boxes until late Christmas Eve Night. Kids got up the next morning. So excited. And I be damned if the things don't work. I am so freaking passed off. Sent email Christmas Day, called Christmas Day, Monday, the 26th, and today, the 27th... absolutely nothing but voice-mail that is "full." Contacted my bank today to dispute broken hoverboards. Maybe my bank will come through. My kids were heartborken! Just absolute Scam!