Angelo G.

I've purchased a discounted packages of 6 treatment for my son's fungal nail infection for £300.
I'm not entirely sure that we have been treated professionally by the clinic in Reading as as a result I requested a full refund.
After the payment was done in 23/10/2018 I was able to book an appointment for the 14/11/2018 and one for the the 19/12/2018. A few days later I received an email saying the the appointment was cancelled due the fact that the machine was in another branch. When I contacted the Reading Clinic the receptionist was quite dismissive e rude and she told me that she did not have any appointment for me and that she was going to contact me when she had some space. I then contact the Leeds number and then very professionally managed to book my son in for the 21/11/2018 and then eventually we managed to have the first treatment.
On the 17/12/2018 we receive another email saying that the 19/12/2018 was cancelled because the machine was faulty. I sent a polite email asking for information about the next available appointment and what I received on the 09/01/2019 was this:
We are waiting for an update as to when we will have the machine back, one received, we will call you to rebook.
Kind Regards
I few days later, tired of waiting I've contacted the costumer care asking that this behaviour was not acceptable and that I asked for the full refund based on the fact that fungal infection need to be tackle doing treatments withing a 4 weeks intervals otherwise the treatment wasn't going to be effective. A few minute later (only because the costumer service spoke with the Reading branch) I received an email with another date for an appointment. Appointment that I refused because I'm not very confident about their professionalism and I'm not comfortable of going back to the Reading clinic because I think that the staff is quite rude.
I finally receive an email from the customer care saying that I'm not eligible to the refund because I've started the treatment!
I've tried to contact costumer care again but nobody answer, I got an appointment today with the Citizen Advise to ask for more help. Also I did some research and there is a group on Facebook called "Vgmedispa reviews and complaints" full of similar stories! I want my money back!