Angel L.

I purchased a hot rate hotel 3 star for my family. I chose this purposely over the 2 and 2.5 star. I wanted certain amenities and wanted at least a 3 star hotel. When we got to the Hotel, we couldn't have been more discussed. The not being able to get into our supposed room, then sent to one people were in, then sent to one that was dirty. No ice machine, horrible customer service, besides GM... but still couldn't make up for the issues. Walking the halls was a cloud of smoke. How can you promote a 3 star and not have any idea you are sending people to an absolute dump. Then call, lady was nice enough however I can send you to a 2.5 star... but I will have to pay 120 more to go to a less rated hotel. Where would my family end up... are you serious I have a 4 month old baby. Took the refund and moved hotels at 10:20 at night so my family could be in a hotel that we actually could be comfortable in. Then get a call please remember the survey and I will give you a 40.00 credit on your account to use towards hot rate... are you kidding me! Not happy at all and beware if we can't even get a truly decent hotel when you pay more for one. It is very sad that that is okay to do to customers for a guarantee of that level. Refund of money doesn't change the experience or the fact I was asked to pay more for an suppose to be less of a hotel! No thank you! Angel