Angel l.

They all need to be retrained on what the exemption forms are and who gets the approval on them because you get transferred to different people and then they tell you to speak to irs because they don't know and then irs says you were supposed to speak to the marketplace they go back and forth on what and who makes decisions and then when you asking questions they don't know the answer so they go off talk about something else or put you on hold and they are keep having to ask somebody else and they don't even get an answer they just refer you to speak to the IRS and the IRS says they do not answer the questions about answers with health care exemptions. That the marketplace does it. You need to really retrain the people that talk on the phone.