I dont know if they only have less than a handful of people but they dont really respond well email wise. Been a customer for years, sad to say it hasn't improved. I remember I ordered some stuff few years ago. My purchase didn't come all at the same time. Never advised me when the rest of it will come & I lost track. Oh they did eventually came but it took maybe over 6 months? I am happy with their products Pravana altho' I wish they bring back their violets line.