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Do not book with vacations to go. I paid over 5,000 and booked three cabins and because I had to make changes to my booking more than 15 days before we cruise they took over 1,400 from me, took away my large ocean view room and cramped 4 people in a room with no windows. I was told it would be investigated; however, the owner had the supervisor call me to say that I should have understood the changes. They made me pay for my son twice because he went from one room to the next a room already paid as well. DO NOT BOOK WITH THEM, PLEASE THEY DO NOT CARE ABOUT WORKING CLASS PEOPLE. I'm looking for others that had the same problem or any problems. We can get together and focus on changing policies or looking more into this company. I travel on May 21 and will be looking for other to help me in this fight.
Angelique C.'s review of Vacations To Go earned 7 Very Helpful votes
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Ms. Collins, my name is Kimberly Aven, Senior Director of Customer Communication at Vacations To Go. I’m very sorry to hear about your situation, and can certainly understand why you are so upset. It is our goal to make the cruise booking experience an enjoyable one, and it sounds like you have encountered some difficulties that have made this entire process frustrating for you and your family. We wish we could convince the cruise line to allow you to make all of the changes you have requested without assessing a penalty. Unfortunately, it’s up to the cruise line to decide whether or not they will allow cancellations and name changes at the last minute, and also waive any fees. I am sorry to hear you are still upset with our company, but we hope you have a wonderful cruise and wish you all the best.