Angelina M.

I have ordered 2 dresses from Lucy in the Sky, one was in 2019 for my high school homecoming, and I ordered it two months in advance and it still did not come on time. But their dresses are really pretty, so I ordered another one for a wedding this June. This time I ordered it 3 months in advance, so that I could be sure it would arrive on time. Well it did not, and I had contacted their customer support multiple times and they give me a different answer each time. They gave me guaranteed dates it would ship by, and when it was still not delivered, I had to contact them again. They suggested to cancel my order and give me $25 store credit, which I did not accept because I will never buy from them again. So I told them I do not want to cancel, I just want a tracking number or some sort of information about when it will be delivered. They responded and said it was on back order until June 30th if I wanted to wait. But then, I recieved an email that the dress had shipped. So the customer support has no idea what they are even talking about and they don't care to help at all. Lucy in the Sky is unprofessional, unreliable, and I will never recommend them to anyone.