My husband sent a gift to me while overseas, gift never came. They tried to tell me it was because the address was incorrect or because I wasn't there. (it is a PO box, and plenty of other things from the states arrived!) Plus after a month of no show my husband changed the address, but it never came. Now 3 months later I am home having to call and figure it out. They will give no refund, or discount, but claim they will ship it again and it will be here within a few weeks. Right!