Angelica T.

I ordered a pair of PetSafe inground fence dog collars, $70 a piece with an extended warranty for two years. Total cost of purchase $182.00. As is the case with previous purchases from other vendors, the collars arrive with the battery in place in off position. The battery is a lithium battery in a black plastic housing that screws into the collar. There is an accompanying tool, sort of a test charger/screwdriver combo, also made of black plastic.

I activated the first collar no problem and then moved onto the second collar (I have done this before many times, activating the collar is turning the battery to the on position) I repeated the same procedure, and as I turned the battery, the entire top of the battery casing broke off, the collar would not activate as I could not move the battery. I did not want to mess around with it and cause any damage. So I called customer service and when I attempted to explain that the battery casing broke, exposing the battery and not turning the collar on the woman asked "was it not broken before you touched it" and "it sounds like you damaged it and we cannot refund or replace the item". This despite a 30 day return policy AND an extended warranty that I purchased and clearly a defective plastic battery casing. My daughter was able to remove the damaged battery and we replaced it with a new one that I had bought, but honestly we tested the collars against another one we had and the two collars from here were definitely weaker and defective. After being treated so badly by customer service, I asked to speak to a supervisor (who of course was unavailable), I complained to google services, paypal, petsafe, etc. and I did receive a call from a supervisor the following day, I explained the collar is working but I did not want them after this experience. I have to wonder if the extended warranty would cover anything. I am returning the collars next week. Who knows how long it will take to get my refund.

DO NOT ORDER FROM THIS COMPANY. It is a shlock lot. It is not an offshoot of PetSafe. There are two different NY addresses and the customer service is in India. There is little to no communication between anyone and their policy is to sell you defective items and then not refund you for said merchandise.

Very bad experiences, very bad company.