Angelica N.

I ordered my item, took forever to come which was fine. When I received the item, it was not the item I purchased. So I immediately contacted customer service to see which options I had at either exchanging or returning the item. There is a 24 hour turn around time for email. The person I contacted Told me to send photos of the items I received. So I did. When I didn't hear back in three days, I contacted them again. They then told me to send photos of the items, as if I hadn't already done that. But anyway. I did what they asked. They then didn't reply for almost a week, and when I reached out again they advised they could refund me 15% if my purchase because it would take too much time and money to do a return. So I said absolutely not, they then proceeded to ignore me for a few more days. And then told me they'd issue a 20% refund and to please accept the offer as his/her "ex husband came to the door and beat her son and stole their money"?!?! Not sure how or why this personal matter was even brought up but the lack of professionalism and customer service is astounding. Please never order from this company! It's a scam and they don't deserve anyone's hard earned money