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After my bad experience with this seller, I wanted to write a review on their website. I couldn't! The system gave an error message every time I would try to "submit" it.
Now I know why all the reviews on their websites are positive. They're all rigged! I did some research and, sure enough, all the reviews of this seller on other websites are very negative.
Their rebuttal to the bad review given here is indicative of how professional they are, calling a customer "a liar" and "a cheat". Instead of focusing on the problem they resort to personal attacks.
Stay away from this company!
Angel H.'s review of BigSupplyShop earned a Very Helpful vote
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Very, Very Poor Customer Service with Predatory Inflated Shipping Costs... While searching for a...
Ordered 3 reels got only 2 in Dec. 2015. One was "backorder". Told them don't want it. Never got...
This "customer" is a liar and a cheat. Sorry, but it is true. This customer placed an order and we filled it in a timely fashion. He put the WRONG shipping address on the order. It was a two box shipment and he contacted UPS to correct the address on one of the boxes but not both -- never telling us of the issue. He then called us and said he needs to send back because it was "late". We did some research and figured out the issue -- wrong address. Long store short he never got box #2 and it was returned to us by UPS with a return shipping charge and a $20 return fee that we had to eat. He then made threats for a full refund PLUS more money. All we could do at this point was give him a full refund because of the threated chargeback. This order was a terrible experience for US as an honest store. We lost a lot of money on it with returns, original outbound and return shipping costs, etc. If you read our "real reviews" on our website you will see that we know how to run a business and are very fair with customers -- especially if WE screwed up. In this case we did not. We banned him from our store.