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I've been trying to reach someone for OVER A MONTH. I've sent emails, and all they say is "an agent will reach out soon" Someone else created an account using an email that DOES NOT belong to me. I don't get any benefits. When I tried to create an account. ID.ME suspended my account. This service sucks. There need to be a better way to reach someone!
Tip for consumers:
ID.ME is HORRIBLE!!!!
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* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Hello, we are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon! IDme Social Response Team