I agree--this site is very bad. I didn't even register and they charged me just for entering my phone number for a supposed free download. They texted me back giving a PIN number, which I didn't enter (therefore, my membership shouldn't have been activated), but they ended up charging me $20, which is their highest plan! What a piece of bull. It seems like a bogus company, and if you want to write a complaint by mail, you should address it to someone named "John." Nope, no last name. Just "John." They woudln't give you a refund either. Total ripoff.