ANGELA W.

I ordered a customized Christmas ornament on 11/30 and the
Last estimated delivery date given at the time of purchase was 12/13. On Monday, 12/10 I still had not received the
Tracking number showing it had shipped out.
This was a gift for a Christmas party the evening of 12/13. I called them the morning of 12/10 and asked
When it would be sent out. I was told
Since it was customized it takes longer to get it sent out. I explained that the delivery date said by
12/13 and that I needed the product. I
Was told that my order was in "pick" status which meant it would ship that day
Or the next. The rep told me that she
Would reach out to the shipping department and have the shipping changed to
Expedited and get it out ASAP. On 12/14,
I still had not received a tracking number showing it had shipped so I called
Again. They had no record of them
Telling me they would expedite the shipping and get it in the mail. This time they told me that it would go out
Within 48 hours and that I would receive it by Christmas. I asked to speak with a manager because I am
Getting the same info that I was told 4 days prior. The Manager then tells me that there was an
Issue with their engraver and that is what the delay is and that is will for
Sure be arriving before Christmas. About
An hour after getting off the phone that day, I received a tracking
Number. Today is 12/19 and the USPS
Tracking shows that they are still waiting to receive the package from Miles
Kimbell. Basically, a label was created,
But they do not have the package yet. I
Called again today (12/19) to find out why it still has not been sent. The person I spoke with tells me that she
Does not know where my package is at, but it will be arriving by
Christmas. Not believing them at this
Point, I asked to speak to someone who can figure out where the package is
At. I was put on hold for several
Minutes, then the same woman gets on the phone and says that her Manager said
The item will not arrive by Christmas, they do not know where my package is,
And they can't replace it because the item is no longer available. The only thing she can do is issue a
Refund. So, I tell her to go ahead with
My refund. She then says I will receive
It within 1 to 2 billing cycles. I then
Ask her what is a billing cycle and I am told 1 to 2 months to get the
Refund. This was my first and LAST time
To order from this company! They have
The WORST customer service and WASTED my time and money!