Angela T.

I own a yoga/Pilates studio and we began trying to order T-shirts with our logos on them back in May from Discount Mugs. There were several correspondences with changes in design and somewhere along the line the small sizes were deleted from the orders. Of the orders I did receive one of the shirt styles was a thin distressed style. As I took these shirts out of the box, they were all stuck together as the logos had melted into each other. As I tried to peel them apart, the shirts stretched and threatened to tear. Every single shirt had to be slowly and carefully peeled away from itself and the next shirt. Then we realized we had no smalls. Discount Mugs somehow managed to convince us that it was our mistake that we were only given larger sizes and explained that we would have to re-order a "minimum" amount just to receive small. Although frustrated, we decided to spend the almost $700 to get smalls in the shirts. When the small sizes came they were completely wrong. The logo was in the wrong place, the wording was in the wrong place, and the wording was also wrong (It was supposed to say "Some Like It Hot" for our hot yoga studio and instead it said "Some Like It" wrong font, wrong wording, wrong place on the shirt. We immediately contacted Discount Mugs and asked that they refund our money and we would send the shirts back and just be done. They responded by email and said they needed pictures and explanation, which we sent them. Then they responded that their management team would review our concerns and be back with us in a few days and that it was not their policy to refund monies paid. That was over three weeks ago. No response, no support, nothing! What a horrible way to run a business. And of course I have already been charged the almost $700 which I am now disputing through my CC company. I'm stunned by all the positive reviews. Our experience has been horrible and considering this has been going on for over three months now, I think we have been patient enough. I would NEVER recommend this company.