Developed in part with a grant from
the National Science Foundation

Member since November 2014

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 140

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

1 Review by Angela




Consumers Be Aware - HSN has no regard for its customers! I have been a member of HSN for over ten years and bought much from them over the years. My mom passed away and I went on HSN to close my mother's file and to update my account (change my phone number and address). The automated system would not let me and so someone from customer service went through the process with me and assured me it was done. I then ordered things which never arrived. When I called to check, I was told the updates had not taken place. Another representative went through the process, and updated my account for me, told me it was updated, and then took my order for the second time.

These items never arrived and when I called, I was told (1) my account had not been updated, (2) both orders had been sent to my old address and returned; and (3) my account had been closed by HSN for non receipt of packages. When I asked to speak to accounts so that the problem could be corrected, I was told accounts does not take phone calls, only letters. Basically I have been punished for my mom dying and for moving into her home and using the phone in existence there.

Angela Has Earned 8 Votes

Angela S.'s review of HSN earned 6 Very Helpful votes
Angela S.'s review of HSN earned 2 Well Said votes

Angela hasn’t received any thanks yous.

Angela doesn’t have any fans yet.

Angela isn’t following anybody yet.

Similar Reviewers on Sitejabber

Alison K. reviewed HSN

Twice, I have ordered one item from HSN. The second time, I only ordered from them because I...

Mike A. reviewed HSN

Unhappy with quality of Tony Little Gazelle received on 1/30/2019 and dropped it off at UPS on...