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Trying for over a week to get my money back on an item the i did not rec'd the box was empty they keep sending request to send picture which i did 5 times and still no help
Angela S.'s review of Jeulia earned a Very Helpful vote
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Empty.
Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
Hi Angela, we are sorry that you are experiencing issues. Please understand that the parcels are checked before being sent out to our customers, we definitely shipped out the ring. However, sometimes the item may be stolen during the transport. We are sorry that it is out of control. Your case has been taken cared of by our support team, and now the shipping company is conducting a investigation to verify the issue, this process usually takes 7-10 business days. Once we receive the result from the shipping company, you will be refunded in full for this order with no questions asked. Please don't worry and kindly wait few days, we will keep you updated. Thank you for your patience and understanding.