I ordered a trampoline pad. They took my money right away. They emailed me the next day to say they would refund me my money because it was out of stock. I was able to order it again and I told the customer service rep this. They said it was at IT problem. This happened aug 18th. I haven't gotten my refund yet. I called and they said they only process refunds on Wednesdays. After that it will take 3-5 days for my card to be credited. It's been 2 weeks no refund. I bought a trampoline pad from sky walker and my daughter has been enjoying it for a week. No problems. Never will I use this site or recommend it. If I could rate less than 1 I would.