You need to choose your deals very carefully. I bought a massage voucher, which, when I went to redeem the lady pretended she couldn't speak English! Far out, contacted the company and asked for a refund on these grounds, of course no answer and it's now expired and of course it's too bad. Just had a similar experience with their sister company Living Social and have subsequently unsubscribed to ALL group buying site emails. I'd rather support the merchants and seek out deals offered directly by companies, at least we're supporting the business itself rather than giving 50% to these dodgy companies.