Today is March 2,2020, and this is an update of my May 29,2019 review. Like many others, after placing an order on the Pyramid Collection website, I immediately started to be billed $16.24 monthly for the VIP Club--that I never knowingly signed up for. I have tried to call Customer Service, I have Emailed, I have filled out forms on their website--no cancellation.
Tonight, after seeing my Amex was charged for the 11th month in a row--I scoured the Pyramid website--finally found out how to cancel--called the number and spoke to an agent to cancel--and received a confirmation Email within minutes. OMG what a nightmare this has been. Here's what I found out...
On their website, at the very top right, click on "VIP Club". Scroll down slightly and on the right, you'll see a blue box called "Enroll in VIP". Click on that link, and scroll all the way down. On the very bottom right where it says "Helpful Links", click on "FAQ". Then click on "How can I cancel my membership". And then you'll see this:
"To cancel by phone, you can call us 24 hours a day, 7 days a week, at *******046. If you would prefer to cancel online, simply log in to your account at PyramidCollectionVIP.com and click on Account from the main navigation menu. Then click the Cancel Membership link, and follow the instructions provided. You can also email us your cancellation request at *******@PyramidCollectionVIP.com or submit it through the "Contact Us" form. However you do it, our Customer Service Department will process your cancellation right away."
I called that number, spoke to an agent who confirmed my name and address--and she cancelled the membership ASAP, with no questions asked. Within 2 minutes, I received a confirming Email showing that it was cancelled. AMAZING!
It's absolutely outrageous that they have this information BURIED in their website. And it's horrible that they don't openly and VISIBLY inform their customers about the monthly VIP Club fee. For what it's worth, every single month when that $16.24 showed up on my Amex, I would dispute the charge, Amex would investigate--and they always credited me. So even American Express knows that the Pyramid Collection is a scam company.
I hope this info is helpful to others who have been at a loss as to how to cancel, and as a warning to potential customers to not shop with them.
------------------
Original Review: May 29,2109
First, I love the *idea* of the Pyramid Collection. It's a bunch of new-agey type flowy stuff, it looks great on the website. I've purchased many items from them.
But...
Nothing fits the way it looks in the head-less mannequin photos--they don't use real people for models, so you can't see how the products actually look. I've had to send *everything* back. Oh--and you have to pay for return shipping--and fill out an old-fashioned paper form, just like the old school Sears days. Not customer friendly.
I made two reviews of recent purchases--and they were negative. That was weeks ago, and they still haven't been posted. I'm so done with them. OH--also, they charged me $16.24 to join their VIP Club--which I did not authorize.
With so many terrific online retailers around, there is NO reason to shop with these people.