I used to be a loyal customer of your organization and now I will do everything I can that people see the true company you are now. I placed an order for a sick friend in the hospital i paid the substantially amount of money to have it same day delivered as she was not expected to be here long and I wanted her to have the flowers to bring her some joy and perhaps a smile of comfort. Did your company delivery as the guarantee states? NO! Not at all. A call was placed to multiple patronizing customer service reps, the first rep was in such a rush to get me off the phone, 2nd rep one had the audacity to say "oh well better luck next time". 3rd rep tells me well we will refund your money. See not one of those reps step up to the plate and took ownership of the problem they created. Not one said what can i do to make this right for you? Not one was polite or empathetic that the opportunity. You like to to advertise how you are all about bringing smiles to others and that you are just some customer driven to happiness in flowers and gifts. This is complete false advertisement. The customer service reps refuse to give corporate contact information for Jim Mccann and allow him to hear how terrible the reps are making the company he built in 1976 out to be now. I was told he is just to busy with his traveling and speaking engagements to care about some small & trivial as a customer from South Carolina. WOW! Since I have that phone conversation recorded we will see just how much social media will do with that once I make that go viral.