Angela C.

Per the website cancellations can only be done by contacting customer service via phone. I started calling at exactly 9am PST. (Hours of operation Monday - Friday 9am -3pm PST) So far I have called a total of 28 times, left several voice messages as well as emails. The hold times have been greater than 30 minutes yet I still waited only to receive a prompt to leave a voice message due to all representatives being busy. No one has called back and no reply to emails. Why mention that orders can be cancelled when no one ever answers the phone or emails? Because ignoring a customer that wants to cancel works in their favor financially. The method is to quickly ship item(s) out so that you have to go through their grueling return process. A process in which you can only receive store credit that can only be used on their website.