At one time, VRBO was one of the best online travel site for vacation homes, both for owners and travelers. Since their purchase by Expedia a few years ago, they have now become one of the worst online travel sites for both the owners and for travelers due to their added cost factors. They have now decided that they want easier bookings without any communication between the traveler and the owner. And they are now requiring travelers to pay a "travelers service fee" which only benefits VRBO's pocket. They have the worst customer service now and they offer nothing but smoke and mirrors in their advertising tactics claiming they want to be the number one online travel site for travelers. If you find a place on VRBO or their parent company, HomeAway, find it somewhere else. It will be cheaper and easier for travelers. I promise. They are not worth it.