Andy S.

McAfee took £69.95 out of my bank account at the end of a free trial period. I did not authorise this or give them permission to do so. I put 'McAfee customer support' into an Internet search engine and up popped Guruaid. Being none the wiser I rang the number and they told me they took care of all of McAfees technical issues and that any calls to McAfee are automatically routed to them. I told them the problem and they said they would arrange an immediate refund but this would be a one off and I would continue to be charged annually. I asked how I could stop this and they said there was only one way. To secure this refund and prevent it happening in the future I would have to pay a fee of £80 for one of their technicians to remove the programmes from my computer and liase with McAfee. They said only they could do this as being part of McAfee they were the only ones who could access the product key and account numbers necessary to complete the work. I said I would take it up with McAfee and they stated any query would only be referred back to them so it was pointless. I subsequently found a phone number for McAfee UK and rang it. They immediately closed the account and refunded the £69.95 all free of charge. Guruaid are just chancers trying to make a fast buck.