Andy S.

Ordered a large TV unit through their website, item was in stock and had a delivery date booked for a few days later. Day before the delivery they phoned and said they now cannot get to me until over 6 weeks later but said they would refund delivery charge. Six weeks later with no refund of delivery charge the TV unit is delivered. I was at work and item was left in garage. When home I unpacked and found multiple areas of damage and poor build quality with large gaps in some joins. The unit was very well packed with lots of polystyrene and thick cardboard so staff in the warehouse must have really chucked it about, even the tin of polish I ordered was dented! Cannot get through to customer services waiting on the phone three times for over 30 mins, ring the sales number and get straight through! Spoke to someone on their Twitter feed eventually and was offered £90 refund to keep it which I refused to be told they are not taking returns at the moment and will contact me when they are. Not happy at all. Their selling point is solid oak furniture but solid it ain't very flimsy and poor build quality. I would advise people to avoid this place buy a well engineered veneer product or spend the extra 100 quid or so and buy quality.