I have a free trail with Animoto that I didn't even realize I had until they charged my account $180.00 and issued a partial refund of $150.00. After a week of going back and forth with Animoto customer service, I still have not received the full refund. The customer service is terrible, the worst I've dealt with. I've had to repeat myself 4 times now and tell them each time to carefully re-read my past emails. I have provided customer service with my account, email addresses, transaction numbers, the day of charges and even screenshot attachments of the charges and they can't even find my account. Talk about a frustrating experience. I just want my money back. NEVER SIGN UP FOR A FREE TRIAL WITH THIS COMPANY!