Thumbnail of user andyr58

Andy R.

Contributor Level

Total Points
84

1 Review by Andy

  • Animoto

8/26/17

I have a free trail with Animoto that I didn't even realize I had until they charged my account $180.00 and issued a partial refund of $150.00. After a week of going back and forth with Animoto customer service, I still have not received the full refund. The customer service is terrible, the worst I've dealt with. I've had to repeat myself 4 times now and tell them each time to carefully re-read my past emails. I have provided customer service with my account, email addresses, transaction numbers, the day of charges and even screenshot attachments of the charges and they can't even find my account. Talk about a frustrating experience. I just want my money back. NEVER SIGN UP FOR A FREE TRIAL WITH THIS COMPANY!

Andy Has Earned 4 Votes

Andy R.'s review of Animoto earned 4 Very Helpful votes

Andy hasn’t received any thanks yous.

Andy doesn’t have any fans yet.

Andy isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user sophie.hogben
10/26/23

Animoto have been deducting a subscription fee for three years from a savings account without a...

Thumbnail of user lisac4404
Lisa C. reviewed Animoto
5/31/23

Never received a notification of "auto-renewal." The cost was almost twice what I paid for the...