Andy N.

They make it impossible to cancel orders within a reasonable time. My order delivers in 4 days but their customer service agents refuse to do anything. They actually just gaslight you saying "Why didn't you cancel it sooner, it is your fault." So customer service actually doesn't care to do customer support. In terms of the food, it's not too great. Most of the food is very unhealthy and takes a lot of time to make. My box was actually missing some veggies. Overall, disappointed with the customer service and the food itself.

I definitely would not recommend you use this service.

I've never seen Customer Support cause so many issues. I ordered a 3-month subscription in January, my February and March box didn't come. They tried deleting points off my account and claimed to send a replacement, but I never got it.

As of April 12th, I have never received my boxes even though support says they sent them. I can probably safely assume my April box won't come either, and I will have to send another support message. I felt like I was scammed. A company should know when their product was delivered and notify the customers of any delays or issues automatically. I shouldn't have to reach out for support for this.