My order had initially been delayed due to logistics (I assume d/t covid). Andy helped walk me through the options to alter my order so that it would arrive in time for my birthday :) He explained thoroughly the different options, cost differential and took the time to give me the measurements for the grommets and a quick dummies guide to installing a grommet. Was a fun coincidence to have the same name as well. No hassle to alter order and no upsell to other products. Would contact again if I had another order issue.