Andy K.

They took two weeks to process my order (after I paid) and only processed it after I questioned its status.

Three weeks pass, nothing arrived. Customer support responses are all delayed, some of my messages ignored entirely. They claim no responsibility and thus won't refund it. They also offer no proof the package actually shipped.

Offer to escalate claim to management for refund which conveniently goes through after Paypal refund period is over (management denies refund.)

6 months later I begin writing reviews of the experience. They contact me to tell me my package has been "returned" to them. They up my shipping class to Fedex and scold me for not doing so in the first place. Item comes double boxed, outer box is Fedex inner is a plain shipping box devoid of wear, labels, postage, etc. Worked out in the end, but had I used my usual import sites in the first place... I would have had my item in less than the time it took them to even process my order.