andy c.

I recently purchased a pair of vans old skool from their website. All went as usual, you get the order confirmation as soon as the order was placed. I emailed them regarding my tracking number because I did not set up an online account. I was told that my order has been sent from the warehouse, only to receive another email shortly saying that because of an inventory error they actually do not have the item that i have ordered, that it was out of stock at the moment and if I would like something else within the same price range.

I replied initially that I don't really want something else, and i rather cancel my order and have a refund. Little do I know this is where hell starts.

From this point on, i would get really slow replies. I finally got a reply a day later saying exactly what they said in the first email..." we don't have your item, can we send you something else instead?"... at this point I feel like it will take forever to get a refund from these guys, so I replied asking for other colours that are instock... again... didn't get no reply... so I decided to call... the girl i talked to didn't even seemed like she read my emails... I told her that if they have the shoe in red i will take it... she said. Sure i can check for you... and hung up... WTF... how hard is it to check the inventory on your computer and let me know my options?

Frustrated, I emailed them again telling them of my frustration and please just let me know what are my options... guess what the reply was in the next email... one full day later (again)

Sorry, we do not have those shoes in red for you.

That's it!?

As of right now, I still dont' know if I will ever get my shoes sent...

So guys... if you guys want to buy from Zelen shoes online... you better pray that they dont' $#*! up the inventory... because their customer service... at least through emails and phone are just about the worst i have ever experienced.

Just go to their store if you want something.

But for me, I will NEVER go to them again.