I have had the same experience as Kay B. Ordered shoes. Shoes arrived. Poor quality. Clearly not as advertised. Arranged to return the shoes with acknowledgement from Buychristianlouboutin.com Returned shoes 6 weeks ago. Followed up with several e-mails. Responses to e-mails have sounded positive. Words like 'we response soon'... BUT no money returned so far. DO NOT GO near this website unless you like to pay a high price for rubbish!