Felt so comfortable making a very big purchase online due to the person on the other end answering my questions. Could tell he wasn't just a salesperson but a music person. Got just what I asked for. When I make my next purchase it will be from Sweetwater and I WILL call my rep Chris Nunley. Got turned onto SW by a buddy of mine who bought a keyboard and amp. Can't believe I didn't know about this place until just this year.