This is a type of business that deserve to be shutdown. I had a bad experience with them, this a company that transport patients under medicare plans and medicaid and call themselves making an easy life for those who can't do for themselves, their website sounds good but is nothing else than a lie. I was helping a family member who has a heart condition and he was told on a Friday to come in on a Monday as an urgent care, since Modivcare is the source of transportation for the patient who also has limited income, I called transportation on behalf of the Patient with the Patient on the line, he was so sick he couldn't hardly speak therefore I was his voice, because the transportation has a policy of scheduling three days prior to the appointment, this case was different being that it required for the patient to be at the cardiologist sooner then three days, when I explained to transportation they said they have to confirm with the doctors office that is an urgency in order to schedule the pick up date, once confirm, transportation set the appointment only to have the patient waiting for nearly two hours just to find out they cancel the trip without contacting the patient and left the patient no choice but to pay for an Uber, I tried to get a supervisor and there's is none according to the agents, I contacted United Healthcare who has a contract with this company and they also couldn't talk to a supervisor, there has been nothing anyone could do, after the patient appointment he was told he needed to come back, he scheduled with the same company this time three days prior to the appointment, on the date of the appointment the transportation canceled again for the second time, they said is no drivers available, once again the patient had to pay for an Uber to the point he didn't have money to buy food. United Healthcare dual plan is just as horrible being that is nothing they can't do to help. I think the owners of this transportation company need to be aware of how terrible his company is and he or they should be ashamed to run a business so terrible that it even puts people life's at risk. They need to be accountable is a disgrace the way they run things, they also have lots of complaints with the BBB is time to shut it down