Andrew T.

Bought a brand new top of the range dual fuel cooker. I say top of the range, when I should say, their most expensive as it is clearly not top of the range compared to my last cooker. It arrived and immediately I found not one, but gas leaks from 3 of the 7 burners. Stoves refused to speak to me to remedy the problem, instead wanted to charge a call out fee to come and fix their faulty appliance. I advised I am shielding due to Coronavirus and could not have anyone in my house at the moment. They refused to even have an engineer speak to me on the phone. I pointed out I have an appliance that is leaking gas and is clearly dangerous and requested again, that all I needed was to talk to an technical member of their team, but customer services were adamant - even during Coronavirus - I have to pay first, risk my life having someone come into my house, rather than help me out. Ridiculous? Dangerous? Clearly putting profits before customer safety. I have decided to leave the cooker outside, and started a County Court Claim against them. My advice, if you want to be safe- do not buy from Stoves!