- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
DO NOT ORDER YOUR PRECIOUS METALS FROM THIS COMPANY! I ordered 2 silver eagles a few months back and they informed me they would not be delivered until a month and a half later. Fast forward to when they were supposed to arrival and I never received them. I called and asked what happened and they told me there was nothing they could do because I had 3 days to report a lost package. 3 days, seriously? My order was estimated to be delivered a month and a half later with no exact date, but I only have a few days to report it if I never received it?!? My family and I have ordered from this company for a few years now, but we will no longer do business with a company that does not care about their customers. They will take your money and run, then blame it on their terms and conditions.
Tip for consumers:
Make sure you write down every detail of your order, including the exact date it is supposed to arrive. Otherwise, they won’t help you at all if you never received it.
Products used:
2 silver eagles
Andrew S.'s review of SD Bullion earned 2 Very Helpful votes
Andrew hasn’t received any thanks yous.
Andrew doesn’t have any fans yet.
Andrew isn’t following anybody yet.
Empty.
I used to love your company but resent experience with you customer service has proved to me that...
SD Bullion screwed up my electronic payment, and when the order still hadn't shipped after 12...
Hello Andrew,
We apologize that you did not receive your order. With all pre-sale items from the mint, the ship dates are always an estimated guess. As sometimes the mint can have delays we do not guarantee when an order with a pre-sale item will ship. This is why every order of ours receives a tracking confirmation email, with a tracking number. That way the customer can watch for when the package is going to arrive. We do value our customers and their business with us here at SD Bullion, and we hope that you and your family will continue to purchase your precious metals from us in the future!
Thank you for supporting us here at SDBullion.com if you have any other questions please feel free to give us a call at +1(800)294-8732 or you can email us at sales@sdbullion.com.
Sincerely,
SD Bullion Customer Service Team