Andrew S.

DO NOT USE THEM! I REPEAT DO NOT USE THEM!
ASSISTANCE IS DIABOLICAL AND USELESS!

Booked a collection to deliver back to me the night before, all seemed to be booked fine on their site...

Then it BEGAN...

The next day the parcel hadn't been picked up by 6pm... great... Went to look if there was a number to call... NO... Called UPS who they booked though and they haven't got a clue what I'm talking about...

Booked for a pickup on the 29th September for pickup on 30th September and delivery for 1st October, not hard, no?... Well with Parcel Hero think again!

Because I couldn't get hold of anyone after 6pm and no updates on the details and I needed this package picked up ASAP I booked with Parcel Force directly.

Next day got a response FROM Parcel Hero by email saying just click cancel and you'll be refunded... I went to see this magical cancel button but when I clicked it, it popped up saying you'll be charged £6 to do this... NO! Not on so back to email again to explain this is out of order.

In that time I got a call from Parcel Force to say they had been but the parcel wasn't there to pick up... I called the person who packed my item and they said UPS had been and picked it up... A day late plus no updates until the second they picked it up!

After over a week of trying to explain this to the obviously backward none logical mind numbing poor excuse for customer support person (Let's call him Mr P) they thought because UPS still picked up the parcel (even a day late and not what was requested and what I pad for) that I cannot have a refund as they are just a price comparison site... Well who do I get my money back from? UPS? No they won't deal with me because I didn't book through them... Soooooo, I paid for something specific and didn't get it and paid for another service because of the poor communication this company has but its still my fault and shouldn't be refunded...

Still trying but might as well put my head on a train track and wait for the next train to go over my head than try to make this company understand that they are wrong and somewhere their system didn't make this booking correctly and they won't take responsibility for this!

DO NOT USE THEM! AGAIN... I REPEAT... DO NOT USE THEM!

Using Parcel Hero is like not using a condom with someone you just met, you might get lucky and not catch anything but there is a chance you'll get caught out and you'll be paying for it after...