We are sorry for any inconvenience we caused.We will check the items carefully before shipping. Also, we revised our return policy recently, for the faulty item, you could make a video or photo showing the issue & apply after-sales service in my order. Then, we will Contact you for more information or give you a response about your claim within 2 Business days.If it is covered under our Guarantee; you will likely be asked to return the product to us. If the problem was caused by us, we have no excuse to avoid the responsibility to solve the problem.So could you please tell us your order number, we will check it for you as soon as possible and we promise that we will give you a reasonable solution. Thank you so much!
Best regards,
Banggood Team
andrew Has Earned 5 Votes
Andrew M.'s review of Banggood earned 5 Very Helpful votes
Dear andrew m,
We are sorry for any inconvenience we caused.We will check the items carefully before shipping. Also, we revised our return policy recently, for the faulty item, you could make a video or photo showing the issue & apply after-sales service in my order. Then, we will Contact you for more information or give you a response about your claim within 2 Business days.If it is covered under our Guarantee; you will likely be asked to return the product to us. If the problem was caused by us, we have no excuse to avoid the responsibility to solve the problem.So could you please tell us your order number, we will check it for you as soon as possible and we promise that we will give you a reasonable solution. Thank you so much!
Best regards,
Banggood Team