Ordered two products from Tineco. Directly from there website. No confirmation email. No shipping email. Called customer support... recording telling me basically we cannot help at this time. Left a message as instructed. No call back or email. Went to live chat... there is no live chat! It just sends a message to customer support. Three days later I get a response asking me my email and what I ordered. Responded back right away on what I ordered. 2 days later and still no response. This company is not ready to handle anything correctly. Avoid at all costs!