Andrew H.’s Reviews of Sittercity & more

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Childcare

11/16/21

In 2013, we needed a backup to our regular sitter and used the service once. It's now 2021 and discovered they have been charging fees ever since, $2240 over that time! The fine print of their contract allows them to start charging a quarterly fee on an auto renewal and if I hadn't questioned my wife why we are still paying for babysitting years after needing the service, they would have kept charging us in perpetuity. Biggest Scam I've ever seen. Never once did they both to ask why we are paying for a service we don't use. Totally disreputable.

Tip for consumers:
Don't use this service

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Babysitting

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Sittercity C. – Sittercity Rep Over a year old

Hey Andrew! It appears that you subscribed for our Premium Membership subscription. Just like a gym membership or a Netflix subscription, all of our Premium Membership subscription plans automatically renew unless canceled, as we’ve found that most families prefer to have ongoing access to message, interview and book local sitters. Our auto-renewing membership policy is stated on the sign-up page upon checkout, on your receipt and in our Terms of Use. However, we would like to look further into this. Please contact us at support@sittercity.com.