Andrew G.

This is the second time I have ordered for BA. The first time I placed an order they had called text and emailed me to notify me it was too cold in the next 10 day so they couldn't sell me the snake. Which was perfectly fine. That was a few months ago now. I ordered a snake March 18th. Got a confirmation said they eventually sure they had any females left but would push my order through. It was supposed to ship Thursday the next week. I got an email stating it was to cold would ship the next week. Next week came and order still says confirmed. So I reached out to them to find out what was going on. They said they sent another email which I did not receive. I was told he was going to refund my money in 30 minutes and that Monday was the best day to ship because it was over 40 degrees for the low that night and would give full live guarantee but he was going to cancel the order. A few minutes later got another message saying I would have tracking number Monday. So Monday comes around which was yesterday and nothing. I tried to reach them no response. Today I tried to reach them again finally they respond saying they emailed me again. I once again did not receive it. They said that it was to cold to ship yesterday day and said they would ship on Wednesday or Thursday. The overnight high is actually lower for those two days than yesterday. I even took a screen shot of the actual temp last night. So at this point I don't know if I will get my snake and if it will even be a female. I used sezzle made two payments already so I would avoid them at all costs. I just keep getting the run around from them. I asked for a refund as I can just buy local at a little higher price and they refused. So today 4/8/21 I contacted them about shipping again as this is the newest date I have been told it was and I did get a tracking. However when I asked about it I was told I was crazy. This for inquiring about something I paid for and have had new shipping dates every week is pretty sad. I thought I was just talking to an employee so I mentioned I hoped it wasn't Steve the owner and sure enough he said it was him. This was a shock to me as I would think an owner would have more respect for those buying from him. We had a short conversation after finding out it was him which went the same way completely unprofessional. And he mentioned putting bad reviews for my business as well which is not professional at all either. If that was truly Steve I recommend never buying from them as once they get your money you are just crazy for wondering where things are. If it wasn't hell even if it was if you reach out to me and we can have a professional conversation I will be more than happy to change the review once the animal I ordered gets here and in good health.